GoStore respects people's privacy. All our staff are required to
read this policy and understand their responsibilities when dealing with
Personal information refers to any information or any opinion, whether true or
not, from which an individual's identity is apparent, or can reasonably be
sensitive information refers to information about a person's racial or ethnic
origin, political opinions or associations, religious beliefs or affiliations,
philosophical beliefs, trade and professional memberships, sexual preferences
or practices, criminal record or health information.
We may need to collect personal information about you and others
including names, addresses, phone numbers and other contact details. We may
also collect details of the age, sex, hobbies and other personal information
about you or others. We may need to collect personal information so we can:
identify our customers, potential customers, and their representatives;
inform you or others of any initiatives we think may be of interest to you or
inform you or others of developments in the industry or availability of new
supply or offer you or others products, services or other benefits;
conduct our business and supply our products in a professional and efficient
develop and implement initiatives to improve our products and services.
If we are not provided with all the personal information we request, we may be
unable to supply the products or provide the services to you or others.
Where possible we will collect personal information directly from
the individual concerned. However, an individual's representatives may hold
personal information (eg, names, addresses, or transaction reference) that we
may need to access for particular dealings, or other purposes. Where we are at
liberty to do so, we will use our best endeavours to seek an individual's
consent before obtaining their personal information from third parties.
Personal information may be collected by us when:
we are contacted about our products, services, over the Internet, in person or
over the telephone and
we respond to an inquiry, where we consider personal details are required or
appropriate to fulfil the query
The personal information of our customers or their
representatives, will usually be recorded or up-dated on our computer database.
Otherwise personal information will be kept on file involving the transaction
in which the individual concerned is involved or for which the personal
information was collected. Any additional purpose for the collection (not
included in this policy) will be identified when we collect the personal
information, or as soon as practicable afterwards.
We will use personal information:
to identify individuals and protect them from unauthorised access to their
personal information, accounts or services
to improve our services to you or others;
where reasonably required to supply products;
to inform you or others of GoStore marketing initiatives;
to inform you or others of developments in the industry and relevant business
to derive or aggregate anonymous information from which individuals cannot be
where disclosure is reasonably necessary for the supply of products or
for the purpose for which it was collected, or for a related purpose (or a
directly related purpose in the case of sensitive(information) that the
individual concerned would reasonably expect from us;
where reasonably required to provide legal services that we are obliged to
for any other purpose, where an individual has consented to its use for that
Except where indicated above, we will not disclose personal
information to a third party unless:
the disclosure is for a primary purpose for which the information was
the individual concerned has consented to the disclosure;
the third party is our agent or contractor, in which case we will require them
to disclose and to use the personal information only for the purpose for which
it was disclosed;
the third party is a person involved in a dealing or proposed dealing
(including a delivery) of all or part of our products or provision of our
the disclosure is to a related body corporate;
the disclosure is reasonably necessary for the supply of products, marketing
materials or services; or
the disclosure is permitted, required or authorised by or under law.
To ensure we are meeting the needs and wants of our website users,
and to develop our online services, we may collect aggregated information by
using cookies. Cookies are unique identification numbers like tags that are
placed on the browser of our website users. The cookies do not in themselves
identify users personally, but are linked back to a database record about them.
visits to the site in an aggregated form and log anonymous information such as:
the address of a user's server
a user's top level domain (such as .com. or .au)
the date and time of a user's visit
the pages a user accessed and downloaded
the search engine a user used
what type of browser was used.
When a user visits our site a cookie may be placed on their
machine. Where a user has visited us before the cookie may be read each time
they re-visit the site. We do not use this technology to access any other
personal information of a user in our records and a user cannot be personally
identified from a Cookie.
If a user chooses not to have their browser accept cookies from
our site, they will still be able to view the text on their screens.
We may use personal information to advise the individual
concerned of new products, services and marketing initiatives that we think may
be of interest to them. This may include newsletters, invitations to seminars or
business functions, and general information about GoStore.
Those who prefer not to receive information about our products,
services or seminars, can contact us to be removed from the relevant
We never disclose personal information to a third party for the
purpose of allowing them to direct market their products or service on an
individual, unless individuals have expressly consented to that disclosure. We
may require written confirmation of a request to be removed from our
We ask that you tell us of any changes to the personal information
we hold about you. We can be notified at any time to update personal
information or to be told that the personal information we hold about you is
inaccurate or incomplete. We will then take reasonable steps to correct the
information in the manner requested. If we consider that the personal
information we retain does not require amendment, we will annotate the request
on our files.
The protection of personal information is a priority for GoStore.
We are committed to maintaining:
safeguards to protect personal information against unauthorised use,
disclosure, access, alteration, destruction and accidental loss
industry standards for the security and protection of information. Personal
information is stored securely and access is restricted to authorised personnel
As part of the National Privacy Principles, customers can advise
us at any time if they -
(a.) do not wish to receive information from reputable companies, or if they
(b.) no longer wish to receive product information from either GoStore, Genesis
Online, or Genesis Trading Company Pty Ltd. Customers can advise us of either
of the above by email.
We may update or change this policy. When we do so, we will
publish the current policy on our web site. If you have any suggestions or